Our mission at NetworkElites is simple: make technology an asset for our customers' businesses. We strive to integrate technology seamlessly into our customers' business so they can have peace of mind knowing their IT infrastructure will not be the thing that inhibits their continued growth.

We strive to provide our customers with top notch technology solutions at affordable rates. We take their business as seriously as we take our own.

We are always searching for great employees and we hire high-tech innovative certified professionals who understand and focus on today's technologies.

We have high standards for our employees. We pride ourselves on our knowledge, technical proficiency, and our respect for you. "Care" in Customer Care is much more than just a word to us.

If this sounds like a good fit for you, please send us your resume and a cover letter to jobs@networkelites.com



Technical Support Representative - Austin Area

The Technical Support Representative will report into the Business Operations Manager and will be responsible for resolving computer users' problems by troubleshooting and resolving software, hardware, and connectivity issues.

Responsibilities:

Responsibilities will include:

  • Answers, evaluates, and prioritizes service requests received via telephone, voice mail, e-mail, and in-person for users' computer performance.
  • Performs diagnostics with user to collect information about problem to determine source of error.
  • Isolates performance issues to determine cause of hardware malfunctions, such as hard drive, modem, printer, cables, or telephone.
  • Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
  • Records resolution information in help desk knowledge management database.
  • Contacts software and hardware vendors via voice or online systems to research problem and determine recommended solutions.
  • Performs initial program load and user-specific setup for standard desktop applications.
  • Performs daily checks to verify system availability.
  • Troubleshoots PC hardware and software problems and identifies, categorizes, and resolves PC hardware and software application problems.
  • Maintains accuracy of help desk database.
  • Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills.
  • Ensures timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal.
  • Tests and deploys new software and procedures, installation, conversion and upgrade activities.
  • Provides password administration on server domains for users.
  • Resolves remote access issues, printing issues, and networks connectivity issues.
  • Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.
  • Travel up to 80% at local Austin based customer sites

Technical Qualifications

Technical background in the following areas will be required:

  • Microsoft Office Suite word processing software
  • Excel spreadsheet software
  • All versions of Windows, OS X
  • Basic Understanding of Networking

Certificates and Licenses

One or more of the following Certificates and Licenses are preferred:

  • CompTIA A+
  • CompTIA Network +

Experience with Blade systems, VDI and centralized computing are a plus.

Educational Qualifications

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

  • Minimum 1 year of Windows desktop administration experience required, to include but not limited to:

    • Operating system installation and configuration

    • Basic networking in an Active Directory environment




Account Executive - Dallas, TX

The Account Executive is a sales executive responsible for leading a solutions based sale utilizing appropriate resources as needed. This includes selling, marketing, and working directly with the accounts, tech support, and partners. The Account Executive has geographic territory with some existing accounts. The Account Executive is responsible for selling all products, services and solutions offered by Network Elites through direct and indirect channels.

Main Responsibilities:

Responsibilities will include:

  • The AE will spend 80% of available time in the pursuit of opportunities by marketing, cold calling, and targeting specific verticals through events and shows.
  • Complete account plan documents for every focus partner in the territory and coordinate the overall execution of the plan.
  • Perform up to assigned quota for his/her assigned territory, and provide regular forecasts of current and pipeline opportunities.
  • Establish solid relationships at all levels with partners & accounts in assigned territory and leverage partners to ultimately achieve better account control than competition.
  • Must have strong communication skills both verbal and written for coordinating with customers and with partners.
  • Responsible for the integrity of the proposals submitted including the overall structure of the deal and the pricing of the opportunity (as per any price approval guidelines).
  • Contact, qualify and close new accounts while you maintain and expand sales in existing accounts.
  • Assist in scheduled shows. Help organize and run account specific shows as necessary to drive interest in Network Elites’ products and services.

Requirements:

  • Minimum 3 years’ experience in enterprise or managed services sales
  • Minimum 3 years’ experience in complex consultative selling and account/customer relationship development at senior levels
  • Maintain professional appearance and attire
  • 10% Cold calling to targeted accounts
  • 10% Walk ins to targeted accounts
  • Readiness to travel 25- 50% annually
  • Technical background is preferred

Minimum Qualifications:

  • Bachelor’s degree (B.A. or B.S.) or equivalent combination of education and experience.
  • Previous account and sales management experience
  • English language, both written and oral
  • Spanish language, both written and oral: preferred but not required

Computer Skills:

  • Proficient in Microsoft Office Suite



Senior Infrastructure Engineer - Dallas, TX

The Sr. Infrastructure Engineer will report into the Senior Customer Service Operations Manager and will be responsible for resolving server and network problems by troubleshooting and resolving software, hardware, and connectivity problems.

Main Responsibilities:

Responsibilities will include:

  • Answers, evaluates, and prioritizes service requests received via telephone, voice mail, e-mail, and in-person for Network & Infrastructure performance & Issues.
  • Functions as the last point of escalation in Desktop issues and takes overflow HelpDesk calls.
  • Performs diagnostics to collect information about problem to determine source of error.
  • Isolates performance issues to determine cause of hardware malfunctions, such as hard drive, Network Card, Router or Switches.
  • Provides a high level of Active Directory administration.
  • Maintains Client Relations for Site Ownership.
  • Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
  • Contacts software and hardware vendors via voice or online systems to research problem and determine recommended solutions.
  • Evaluates software and hardware to determine whether product will be an effective tool for employees, and writes software and hardware evaluations and recommendations for management review.
  • Brainstorms with team members to resolve more complex problems and escalates difficult issues to Team Lead for more technical assistance.
  • Provides Project Management, and works closely with Project Manager and team.
  • Performs daily checks to verify system availability.
  • Coordinates preventative maintenance and vendor services as necessary.
  • Participates in creation and maintenance of IT standards and procedures.
  • Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills.
  • Ensures timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal.
  • Performs system backups to ensure daily backups run successfully and reviews backup logs, restarts failed jobs.
  • Performs data restoration by finding appropriate tape to restore user data.
  • Provides server management by responding to server issues that may require application or database shutdown/startup, server reboot, or restarting of server services.
  • Tests and deploys new software and procedures, installation, conversion and upgrade activities.
  • Resolves remote access issues, printing issues, and networks connectivity issues.
  • Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.

Technical Qualifications:

Technical background in the following areas will be required:

  • Microsoft Office Suite Word Processing Software
  • Excel Spreadsheet Software
  • Project Management
  • Advanced Networking
  • All Client Versions of Windows
  • All Server Versions of Windows, SQL Server, Exchange Server 2003-2010
  • Cisco, VMWare, Linux Administration, Virtualization Technologies

Certificates and Licenses:

One or more of the following preferred:

  • MCITP
  • MCSE
  • CCNA
  • CCNP
  • CCIE
  • VCP5
  • ACTC
  • Experience with Blade systems, VDI and cetralized computing are a plus.

Educational Qualifications

  • High school diploma or general education degree(GED); or three to five years related experience and/ore training; or equivalent combination of education and experience.



Level II Analyst - Dallas, TX

The Level II Analyst will report into the NOC Manager and will be responsible for resolving computer users' problems by troubleshooting and resolving software, hardware, and connectivity issues.

Responsibilities:

Responsibilities will include:

  • Answers, evaluates, and prioritizes service requests received via telephone, voice mail, e-mail, and in-person for users' computer performance.
  • Performs diagnostics with user to collect information about problem to determine source of error.
  • Isolates performance issues to determine cause of hardware malfunctions, such as hard drive, modem, printer, cables, or telephone.
  • Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
  • Records resolution information in help desk knowledge management database.
  • Contacts software and hardware vendors via voice or online systems to research problem and determine recommended solutions.
  • Administer Active Directory
  • Evaluates software and hardware to determine whether product will be an effective tool for employees, and writes software and hardware evaluations and recommendations for management review.
  • Brainstorms with team members to resolve more complex problems and escalates difficult issues to Team Lead for more technical assistance.
  • Performs initial program load and user-specific setup for standard desktop applications.
  • Performs daily checks to verify system availability.
  • Troubleshoots PC hardware and software problems and identifies, categorizes, and resolves PC hardware and software application problems.
  • Coordinates preventative maintenance and vendor services as necessary.
  • Participates in creation and maintenance of IT standards and procedures.
  • Maintains accuracy of help desk database.
  • Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills.
  • Ensures timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal.
  • Performs system backups to ensure daily backups run successfully and reviews backup logs, restarts failed jobs, and stores backup tapes off-site.
  • Performs data restoration by finding appropriate tape to restore user data.
  • Administers tape management procedures to import, export, and sequence backup tapes into tape silo and rotate tapes in stand-alone drives.
  • Assists with server management by responding to server issues that may require application or database shutdown/startup, server reboot, or restarting of server services.
  • Tests and deploys new software and procedures, installation, conversion and upgrade activities.
  • Provides password administration on server domains for users.
  • Resolves remote access issues, printing issues, and networks connectivity issues.
  • Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.

Technical Qualifications

Technical background in the following areas will be required:

  • Microsoft Office Suite word processing software
  • Excel spreadsheet software
  • All versions of Windows, OS X
  • Basic Understanding of Networking

Certificates and Licenses

One or more of the following Certificates and License ps are referred:

  • Network +
  • Microsoft Certification
  • Cisco Certification
  • Apple Certification

Experience with Blade systems, VDI and centralized computing are a plus.

Educational Qualifications

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.