From serving as an additional resource to functioning as the full IT department for our clients, Network Elites, Inc. has several support options that will meet the needs of any company.
On-Site Support
Even in a technologically advanced remote support world, some IT problems require onsite support and troubleshooting. Network Elites, Inc. has built a strong team of experienced, Microsoft Certified Field Engineers who can deliver premiere on-site technical services anywhere in the Metro-Atlanta Area. With this service, you'll have the benefit of having the NE professionals on-site at your location to design, document, maintain, and optimize every aspect of your IT systems. These services are delivered via a scheduled basis and range from virus detection, extraction, and other network security management issues to computer support, help desk services and network troubleshooting. On-Site services include, but are not limited to:
- Maintenance of systems and network documentation to record proper configuration
- Hardware and software installation, configuration, and upgrades
- Desktop and laptop computer support
- Data protection, back up, recovery, and other network security management services
- Internet and email connectivity and configuration
- Wireless network installation, configuration, and security
- Creation and maintenance of network site book
Remote PC Support
NE’ remote PC support and troubleshooting services give you the greatest leverage for your IT budget. Sophisticated remote access tools and experienced engineers combine to enable NE to resolve most IT problems without wasting time and expense by traveling to your site. NE is known for providing excellent remote IT support and is excited to offer new ways of delivering fast and low-cost support solutions. Key aspects of remote PC support are:
- User support for desktop operating systems, office productivity applications, and basic printing issues
- Technical experts and state-of-the-art problem resolution tools
Remote Server Preventive Maintenance
In addition to scheduled on-site services, you can receive remote server preventative maintenance services. RPM is offered on a scheduled reccuring bi-monthly basis. While not a replacement for all on-site support, this service is a cost-effective method for managing critical network elements. RPM provides the following benefits:
- Allows for the anticipation and quick resolution of network issues before they become major problems
- Remote server support to speed issue resolution and reduce downtime
- Thorough inspection of Event Logs and other key server components as pre-emptive action to failures
Phone Support Call Center
When you need to speak with a technical expert, phone the NE Help Desk. You'll be tapping into one of the Metro-Atlanta Area's most experienced support staffs. Phone support can be escalated to onsite service when necessary, but in the vast majority of cases your IT problems can be resolved over the phone or through a combination of phone support and remote access.
For more information on our available support, please contact NE at 1-877-N-ELITES (1-877-635-4837) or use our Request Form
