Constant 24×7 health checks on infrastructure including network, servers, applications (e.g., event log monitoring)
Management of alert to resolution. If event can be resolved remotely, it is included in the monthly contract fees for the Gold and Platinum packages. Any onsite emergency response is charged at hourly time and materials rates as specified in the contract.
Quarterly Review meetings with experienced NetworkElites consultants to discuss migrations, new application roll-outs and proactive ways to optimize performance
Detailed Security Monitoring (available starting with Gold and Platinum options)
Software patch remediation (available with Platinum option only)
Advanced application monitoring (Oracle, SQL, Exchange, Lotus Notes) – available with Platinum option only
We work systematically with you to understand your goals and objectives and meet them within your calendar and budget parameters. We believe in the PDCA (Plan-Do-Check-Adjust) management method for the control and continuous improvement of processes.
Together, we establish the objectives and processes necessary to deliver results in accordance with the expected output (your goals).
Then we implement the plan and execute the process. We also collect data for analysis in the steps to follow (Check and Adjust).
We study the actual results and compare them against the expected results to determine any differences. This step involves the holistic approach of meeting the corporation’s needs as well as each individual’s needs and satisfaction levels.
Lastly, we take any corrective actions needed and together we look forward to determine where to apply changes that will include process improvements over time.
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We were having challenges in with our old IT provider who just couldn’t keep up with our law practice growth. We had engaged Network Elites for some Microsoft Consulting and they did a tremendous job for us. We made the switch to Network Elites for all our IT needs and have never looked back.
Our CPA business grew rapidly over the last few years and our IT resource wasn’t able to keep up. We were referred to Network Elites by a partner and after discussing and seeing their capabilities our decision was made. Network Elites has been a tremendous help to our business from an IT perspective. They have provided IT services and strategy to help take our company to the next level.
We started thinking that we might need to right size our IT services spend. We engaged a few providers to get comparable quotes and found Network Elites was able to provide a higher level of service for less monthly costs. After learning that, our decision was easy, and we made the switch to Network Elites and have been very happy ever since.
Network Elites is the most professional and knowledgeable group of IT professionals our company has ever done business with. They keep our network secure and their recommendations keep our technology platform ahead of the curve.