Sample Network Assessment

Constant 24×7 health checks on infrastructure including network, servers, applications (e.g., event log monitoring)

  • Windows & UNIX servers
  • Routers switches & hubs
  • WAN connections including frame relay
  • Application availability & latency

Management of alert to resolution. If event can be resolved remotely, it is included in the monthly
contract fees for the Gold and Platinum packages. Any onsite emergency response is charged at hourly time and materials rates as specified in the contract.

  • Fault detection and isolation
  • Remote diagnostics and call resolution
  • Monthly report analyzing data and call history

Quarterly Review meetings with experienced NetworkElites consultants to discuss migrations, new application roll-outs and proactive ways to optimize performance

  • Ability to plan for and justify additional capacity needs based on report analysis
  • Detailed performance and trend reports
  • Quarterly review and planning meetings

Detailed Security Monitoring (available starting with Gold and Platinum options)

  • Intrusion monitoring, focused on segmenting and protecting host resources from unauthorized access
  • Vulnerability scanning on selected devices for more than 900 different types of vulnerabilities across your IT infrastructure

Software patch remediation (available with Platinum option only)

  • Reduce costs of keeping current with Microsoft patches

Advanced application monitoring (Oracle, SQL, Exchange, Lotus Notes) – available with Platinum option only

  • Reviews performance data sets associated with the efficient operation of the application rather than the infrastructure, including database, response time, memory, and even the specific code associated with that application.