Managed IT for Your Business

Today, managed IT services are fueling the growth of the technology industry. Every business in every industry relies on technology that brings process and automation to the business but at the same time, the threat of cybersecurity continues to grow. Managing IT and technology is both expensive and difficult for a business owner, and businesses are turning to managed IT services to reduce internal costs while improving services.

Network Elites serves a number of industries within the Dallas Metro area, and has developed specific industry knowledge over the years. Each specific industry faces different challenges, particularly when it comes to regulatory compliance. To ensure a successful digital transformation, Network Elites understands the following industries and can provide solutions that align with the unique needs of your business. We currently have customers from the following industries

Network Elites ranks high among the local MSP

Small businesses often have a hard time keeping pace with technological developments while trying to keep costs under control and maintain profit margins. At the same time, the leadership at these businesses have realized innovation is essential for staying relevant in an age of constant change. This is where a Managed Services Provider brings a balance to this age-old problem of technology and cost. Outsourcing your technology needs is an affordable way to add value to your business and reduce risk.

Security and compliance

Security and regulatory compliance are always top priorities whenever you are choosing a technology partner. Make the wrong choices, and you could greatly increase the risk to your organization and even end up in breach of legal requirements. Network Elites provides a solid partnership that makes compliance and security easier and more robust for the customer.

Relevant customer testimonials

Customer testimonials provide an important starting point when evaluating MSPs. You’ll want to pay special attention to testimonials and reviews left by other companies in your industry to ensure relevance and authenticity. However, your research shouldn’t stop there, since you’ll also need to verify any claims. To that end, any potential MSP should be happy to provide a list of references you can contact.

High service availability

One of the most important documents you’ll ever sign when outsourcing your IT is the service level agreement (SLA). This will specify the minimum level of service availability. For example, a service availability of 99.99 percent implies a maximum annual downtime of 52 minutes for things like scheduled maintenance. While unscheduled downtime will always be a risk, your service provider should have automated rollovers to minimize any disruption.

Short response times

Another key factor addressed in an SLA is response times for customer support. With cheaper options, customer and technical support might only be available during normal office hours. That might be fine for some processes and workflows, but critical systems, such as information security systems, typically demand 24/7 availability. Maximum response times must be clearly specified, along with the number of support tickets you can have open at any one time.

Technology alignment

Most digital transformation initiatives result in disappointment due to a misalignment between technology solutions and business goals. When evaluating MSPs, it’s important to remember that you’re not just looking for a vendor, but also for a dependable business partner with a vested interest in the success of your organization. Rather than trying to sell you more products and services, they should be willing to provide actionable advice based on your unique needs.