This is the initial stage of managed it support where discussion and investigation of the customers current state of IT, as well as IT Services Inadequacies, and Services Needed takes place. In this case, we are especially careful during assessment and go above and beyond to cover every aspect.
In addition, mapping of all internal IT assets, surrounding systems, and relevant business process related to IT.
Furthermore, the true view of services & solutions required to meet business needs adequately and projectively. For this reason, our experts leave no stone upturned to provide a robust and unbiased opinion.
We strive to make a smart transfer, knowing all we can, as well as handling your digital property and needs with care.
Determine and negate any risk of downtime during transfer of services
Initial discovery to internal documentation platforms
Services including Email, Phone numbers, and Ticketing access given to client for all support issue reporting
Moreover, we deploy Internal team awareness training of new client people, assets and procedures
Furthermore, we prioritize to Review criticality of device and function for internal support routing
In the meantime, client systems are loaded into Remote monitoring and management systems.
Another key point is 24x7x365 Network Operations and Security Center awareness of assets and upkeep
Real-time Reporting and Visibility into client systems because of our state of the art managed IT support
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We were having challenges in with our old IT provider who just couldn’t keep up with our law practice growth. We had engaged Network Elites for some Microsoft Consulting and they did a tremendous job for us. We made the switch to Network Elites for all our IT needs and have never looked back.
Our CPA business grew rapidly over the last few years and our IT resource wasn’t able to keep up. We were referred to Network Elites by a partner and after discussing and seeing their capabilities our decision was made. Network Elites has been a tremendous help to our business from an IT perspective. They have provided IT services and strategy to help take our company to the next level.
We started thinking that we might need to right size our IT services spend. We engaged a few providers to get comparable quotes and found Network Elites was able to provide a higher level of service for less monthly costs. After learning that, our decision was easy, and we made the switch to Network Elites and have been very happy ever since.
Network Elites is the most professional and knowledgeable group of IT professionals our company has ever done business with. They keep our network secure and their recommendations keep our technology platform ahead of the curve.