This is the initial stage of managed it support where discussion and investigation of the customers current state of IT, as well as IT Services Inadequacies, and Services Needed takes place. In this case, we are especially careful during assessment and go above and beyond to cover every aspect.
In addition, mapping of all internal IT assets, surrounding systems, and relevant business process related to IT.
Furthermore, the true view of services & solutions required to meet business needs adequately and projectively. For this reason, our experts leave no stone upturned to provide a robust and unbiased opinion.
We strive to make a smart transfer, knowing all we can, as well as handling your digital property and needs with care.
Determine and negate any risk of downtime during transfer of services
Initial discovery to internal documentation platforms
Services including Email, Phone numbers, and Ticketing access given to client for all support issue reporting
Moreover, we deploy Internal team awareness training of new client people, assets and procedures
Furthermore, we prioritize to Review criticality of device and function for internal support routing
In the meantime, client systems are loaded into Remote monitoring and management systems.
Another key point is 24x7x365 Network Operations and Security Center awareness of assets and upkeep
Real-time Reporting and Visibility into client systems because of our state of the art managed IT support
Let the solutions begin.