Thinking about IT

In today’s digital world, any business that wants to remain competitive must rely on strong IT support. If you’re planning your IT infrastructure, you may be tempted to think that maintaining an in-house IT department for all technical support and services is the way to go. However, the advantages of outsourcing can be considerable. This is especially true if you are running a start-up, or a mid-sized company seeking to grow.

In-house support will ensure that you always have an IT expert who knows your company intimately. In-house teams work with you directly and know all the quirks and unique differences of your company. In order to have the same level of personalized support, you would need to work with a trustworthy IT services company. Additionally, internal teams are sometimes quicker to respond, especially if your outsourced IT services do not follow a 24/7 schedule and operate in a different time zone.

All reputable and competitive outsource IT firms offer 24/7 support plans and dedicated teams to help you right away. No matter how awesome your in-house team might be, they will take a break, go on holidays or be otherwise unavailable. In-house IT is prone to extensive disruptions, while one of the advantages of outsourcing is guaranteed uptime. Many IT companies will guarantee smooth operations and their professional reputation hinged on that promise.

Advantages of Outsourcing your IT services to a partner

Network Elites is passionate about solving problems and understanding systems. No problem is too complex or too small for our team of specialists. We stand behind that promise because no one should be held back by technology that isn’t working for them. Through our services to our customer, here are advantages that we our offer our customers

Control IT Costs

Outsourcing converts fixed IT costs into variable costs and allows you budget effectively. In other words, only pay for what you use when you need it.

Reduce Labor Costs

Hiring and training an IT staff can be very expensive, and temporary employees don’t always live up to your expectations. Outsourcing lets you focus your human resources where you need them most.

Experienced & Certified

If you’re not IT trained, how do you assure an employee is qualified? IT managed service providers hire certified resources as it is important for them to present skilled resources to you

Increase Efficiency

Organizations that try to do all IT Services in-house themselves can have much higher research, development, and implementation time, all of which increase costs and are ultimately passed on to customers.

Quickly Implement New Technology

A quality outsourced IT service organization will have the resources to start new projects right away. Handling the same project in-house might involve weeks or months to hire the right people, train them, and provide the support they need. For most implementations, quality IT companies will bring years of experience, in the beginning, saving time and money.

Reduce risk

Every business investment carries a certain amount of risk. Markets, competition, government regulations, financial conditions, and technologies all change very quickly. Outsourcing providers assume and manage much of this risk for you, with specific industry knowledge, especially security and compliance issues. They generally are much better at deciding how to avoid risk in their areas of expertise.

Level the Playing Field

Most small businesses can’t afford to match the in-house support services that larger companies maintain. Outsourcing can help small companies act “big” by giving them access to similar technology, and expertise that large companies enjoy. An independent third party managed cost structure and economy of scale can give your company a competitive advantage.

Compliance and Security

Do you audit your Workstations and Servers? Has your company implemented PCI security standards and work to maintain those standards? For example, Businesses have more ways than ever to prosper by taking many forms of payments such as Credit and Debit Cards, Gift Certificates, E-Checks, Wire Transfers to name a few, but with these forms of transacting also comes the need for due diligence.

Frequently Asked Questions

It easy to fall prey to assumptions when interviewing consultants to outsource IT services companies. Packaged services don’t always include additional IT support, management, maintenance, and security needed for your business’ network.  At Network Elites we provide you a clear definition of our services and encourage you to ask questions until our services offering is clear to you.

What is IT Outsourcing?

IT outsourcing generally is defined as contracting with third party vendors to do various IT functions such as data entry, data center operations, application maintenance and development, disaster recovery and network management and operations of your network

Are you able to control and minimize costs when it comes to your IT infrastructure?

We all know that technology and IT can get expensive, if not appropriately scoped for the needs of your business. That is why hiring an outsourced IT firm is so important. At Network Elites, we have fixed monthly packages to minimize the amount of unexpected spending on your network. You will direct access to IT consultants that will do a deep dive into your business IT needs and recommend solutions, upgrades, or maintenance that will business requires.

Do you have the most updated technology in order to provide your company with optimal productivity and efficiency?

Thanks to technology, businesses have the ability to enable work-from-anywhere capabilities. By outsourcing IT to Network Elites, you will have a dedicated account manager that will keep you in mind with new technology that surfaces. Outsourcing to a managed service provider means that your business has the ability to be an agile IT workplace to meet the needs of your business.

How long can your company afford to be down in the event of a network outage?

Having a managed service provider or outsourced IT department means having someone to call if your network is down. An IT provider also reduces the risk of networks failing because of constant network monitoring. Network Elites understands that your business needs absolutely no downtime, that is why we use proactive maintenance to monitor the network of your business. Our team of IT engineers and consultants is available 24X7X365 to keep your network operational.

What compliance requirements are present within your network?

Companies today are subject to many regulatory measures in order to provide compliance with standards. Whether you are in healthcare, financial, or any other industry, we manage networks of many and keeps up with regulations with each customer. Hiring an IT firm that specializes in regulatory compliance ultimately improves the bottom-line of your business and they are responsible to ensure that you are compliant to the regulations

Do you provide a service-level agreement (SLA)?

The service-level agreement (SLA) is one of the most important factors in outsourcing IT services. This agreement is where the service provider details the list of support actions they will provide including end-to-end program management and deliverables to your company. Network Elites provides a published SLA which is part of the Master Services Agreement with our customers. Our SLA Included in the agreement are delivery dates, the effectiveness of the work, and timeframes for the availability of services and service request response times.

How do you handle IT strategy vs. emergency support?

If your company has a strategic IT strategy, you need a service provider that can act as a partner in this process. Network Elites provide expert resources to assist in your strategy and are capable to create roadmaps of your IT requirements.

Thinking Outsourcing - it is Network Elites