Privacy Policy

1. Information We Collect

By accessing or using this website, you agree to be bound by these Terms and Conditions of Use. If you do not agree to these terms, please do not use this website.

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of our company or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may use this content for personal, non-commercial purposes only. Any other use of the content, including but not limited to copying, modifying, distributing, transmitting, displaying, or selling it, is strictly prohibited without our prior written consent.

A. Information You Provide Directly

• Full name
• Company name
• Email address
• Phone number (including mobile number)
• Mailing address
• Job title
• Payment and billing information
• Information submitted through contact forms, service requests, or support tickets
• SMS opt-in consent information

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited
• Date and time of visit
• Referring URLs
• Cookies and tracking technologies

C. Information from Third Parties

We may receive information from:

• Marketing partners
• Referral partners
• Vendors and service providers
• Publicly available sources

2. How We Use Personal Information

We use personal information for legitimate business purposes, including:

• Providing managed IT services and technical support
• Responding to inquiries and service requests
• Creating and managing customer accounts
• Processing payments and invoices
• Communicating regarding services, updates, and security notices
• Sending marketing communications (where permitted by law)
• Sending SMS messages related to appointments, service updates, and account notifications (only where opt-in consent has been provided)
• Improving website functionality and user experience
• Maintaining network security and preventing fraud
• Complying with legal and regulatory obligations

3. SMS Communications and Consent

If you opt in to receive SMS communications from Network Elites:

• Message frequency may vary.
• Message and data rates may apply.
• You may opt out at any time by replying “STOP.”
• You may reply “HELP” for assistance.

SMS consent is not shared with third parties or affiliates.
Your mobile number and SMS opt-in data will only be used for the specific communication purposes described at the time of consent.

4. How We Share Personal Information

We do not sell personal information.

We may share personal information with the following categories of third parties:

A. Service Providers

We may share information with trusted vendors that perform services on our behalf, including:

• IT and cloud hosting providers
• CRM and ticketing platforms
• Payment processors
• Email and SMS communication platforms
• Accounting and legal service providers

These service providers are contractually obligated to safeguard your information.

B. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

C. Legal Requirements

We may disclose personal information if required to:

• Comply with applicable laws or regulations
• Respond to lawful requests or court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Analyze site traffic
• Enhance user experience
• Support marketing initiatives

You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

8. Your Privacy Rights

Depending on your state or country of residence, you may have rights including:

• Accessing personal information we hold about you
• Requesting correction of inaccurate data
• Requesting deletion of personal information
• Opting out of marketing communications
• Requesting information about data sharing practices

To exercise these rights, contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Network Elites:

4100 International Parkway Suite 2200
Carrollton, TX, 75007
Email: info@networkelites.com
Phone: (972) 235-3114

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