Who is "Industrial Diesel Inc."?

Industrial Diesel Inc. is a Texas-based leader in diesel engine solutions, specializing in the supply, re-manufacturing, and servicing of high-horsepower engines for a wide range of industrial applications. Founded in 1982 and headquartered in Decatur, the company has built a strong reputation for delivering reliable power systems, including engines from major manufacturers such as Caterpillar, Cummins, Detroit Diesel/MTU, and Perkins. With a focus on performance, durability, and cost-efficiency, Industrial Diesel supports industries ranging from oilfield and mining to construction and power generation.

Beyond equipment sales, Industrial Diesel Inc. provides comprehensive support services, including diagnostics, repairs, and complete engine and transmission rebuilds. Their team of experienced technicians leverages advanced tools and industry expertise to ensure every unit meets rigorous operational standards. Known for dependable service and long-standing customer relationships, the company combines technical precision with a commitment to minimizing downtime and maximizing equipment lifespan for businesses that rely on heavy-duty diesel power.

Introduction to Brian O'Banion - Controller of Industrial Diesel Inc.

Can you introduce yourself, such as your name, role, the company you work for, and a bit about what your company does?

[My name] is Brian O’Banion, Controller for Industrial Diesel. We specialize in the industrial off-highway diesel engine market.

The Biggest Challenges Before The Network Elites Partnership

What were the main/biggest challenges that you were facing before partnering with Network Elites?

Our IT did not feel like it was keeping up with current technological trends or being proactive with what our staff needed to be fully supported.

How These Challenges Affected Business Operations

How did these issues affect your productivity and overall operations for your business?

We [were] behind on our ability to support our mobile salespeople and being able to support a more hybrid back-office workforce.

The Motiviation For An MSP Partner

What motivated you to start searching for a managed service provider, and what were you looking for in an MSP partner?

[We wanted] our IT to work more cooperatively to address our concerns and find effective solutions to our problems.

The Most Helpful Services

What services did you find were the most helpful to your business?

Having a helpdesk to refer employees to when they are experiencing issues, reviewing and upgrading the security of the network, and enhancing our on and off-site backups.

The Path to Becoming Compliant

Can you explain the process of becoming compliant with Network Elites?

It began with a review of our current policies and network infrastructure. We then reviewed the requirements for compliance and compared it with our current policies and network infrastructure. Then we either updated or established new policies to fit within the framework, and modified our network security/settings to match the policies.

Compliance Challenges Before Network Elites

What compliance challenges were you facing before working with us?

We believed we were PCI compliant, but after a thorough review, discovered several deficiencies which needed to be addressed.

Struggles with Meeting Compliance

Were there any specific regulations or frameworks you were struggling to meet (e.g.,HIPAA, CMMC, SOC 2)?

PCI.

Struggles with Meeting Compliance

How confident were you in your compliance posture prior to engaging with us?

[We were] unsure, to be honest. But now we are very confident.

Standing Out Against Competitors

Is there a specific service or experience that Network Elites provided that stood out to you the most?

Having a support helpdesk that our users can turn to makes one less thing we have to worry about.

Results of Partnering with Network Elites

What were the results and/or improvements that your business saw?‍

Our network is more secure, and we have a partner that can assist us with planning upgrades or enhancements for our future needs. We are also more confident in our disaster recovery in the event something goes wrong.

Why Recommend Network Elites?

Why would you recommend Network Elites to someone who might be on the fence about partnering with an MSP?

Even if a company already has someone on staff, having Network Elites managing the network infrastructure is well worth it to keep the network secure.

Last Comments

Is there anything else you would like to comment on our business or services?

Genuinely nice group of individuals that work there.